Frequently Asked Questions
Products
Where are Ziba products made?
All Ziba products are proudly made in Australia, to Australian manufacturing and safety standards.
Are Ziba products vegan friendly?
Yes. All Ziba supplements are suitable for vegans and are free from animal-derived ingredients.
Are Ziba products gluten free?
Yes. All Ziba products are gluten free and suitable for people with gluten sensitivities.
How do I know which product is right for me?
A good starting point is reading each product page carefully, as each one explains what it is designed to support and who it may be helpful for. You can also visit the Apothecary section of the website for more guidance, or reach out to the team directly via the Contact page.
Are Ziba supplements suitable for people following specific diets, such as low-GI, low-carb, or insulin-focused eating plans?
If you are following a specific diet we recommend checking with your healthcare provider to ensure any supplement is appropriate for your individual plan. You can contact the Ziba team via the Contact page to find out more information about the full ingredients list of a specific product.
Ordering & Shipping
Do you offer free shipping?
Yes. Free shipping is available on orders over $50 within Australia.
Do you ship internationally?
We don’t currently ship internationally but we are working on this.
Can I change or cancel my order after it has been placed?
If you need to make a change to your order, contact the team as soon as possible via the Contact page. Once an order has been dispatched, changes may not be possible.
Returns & Refunds
What is your refund policy?
Ziba's refund policy is outlined in full on the Refund Policy page of the website. If you have a concern about your order, reach out to the team and they will work with you to find a resolution.
What should I do if my order arrives damaged or incorrect?
Contact the team straight away via the Contact page with your order details and a photo if applicable. Ziba takes product quality seriously and will make it right.
Supplements & Safety
Are Ziba supplements safe to take with medications?
Ziba products are formulated to be well-tolerated, but supplements can interact with certain medications. If you are taking prescription or over-the-counter medications, always check with your doctor or pharmacist before adding a new supplement to your routine.
Can I take Ziba supplements if I am pregnant or breastfeeding?
Ziba products are not recommended for use during pregnancy or while breastfeeding unless specifically directed by your healthcare professional. If you are pregnant, planning to become pregnant, or breastfeeding, please consult your doctor before use.
Can I take more than one Ziba product at the same time?
Many Ziba products are designed to complement each other and can be taken together. Each product page notes any relevant combinations. If you are unsure, your healthcare provider can help you determine what works best for your individual needs.
How long do I need to take a supplement before I notice results?
This varies depending on the product and the individual. As a general guide, most women begin to notice a difference after 3 to 6 weeks of consistent daily use. Supplements work best when taken regularly as part of a broader approach to health.
Should I take my supplements with food?
Unless the product label states otherwise, taking supplements with food is generally a good idea as it supports absorption and reduces the chance of any digestive discomfort.
Subscriptions
How can I cancel my subscription?
Please contact the Ziba team via the Contact page to cancel your subscription. We will action this as soon as possible and confirm over email.
Still Have Questions?
Whether you need help choosing the right formula or want to learn more about our ingredients and approach, our team is here to guide you with thoughtful, science-backed support.